Privacy Policy

By using Our Service, you agree to the collection and use of information in accordance with this policy. We use the following data to provide and improve Our Service:

Your business data. Sales, order, inventory, and product data from e-commerce (e.g., Amazon, Shopify) and retail (e.g., Kroger, Walmart, Target) platforms — collected solely at the direction of, and with authorization from, you.

Account information. Name, business email, company name, and login credentials (managed by our authentication provider) for your organization's authorized users of the OnShelf AI platform.

Usage and device data. Technical information collected automatically when you visit our website or use our platform — such as browser type, IP address, pages viewed, access times, and other diagnostic data — used in aggregated form to monitor, maintain, and improve Our Service.

End customer personal data. Limited end-customer personal information — such as first and last name, company name (for wholesale customers), email address, and city/state/postal code — collected only where permitted, as described below, and strictly for improving dashboard insights as part of Our Service.

We collect and process such information only as permitted by, and in accordance with, each platform's applicable terms, policies, and data protection requirements. We honor applicable consumer consent and opt-out decisions and process verified data deletion requests received through such platforms. We do not use end-customer personal information for any purpose other than providing Our Service. We do not collect or store personally identifiable information about Amazon retail customers (such as buyer names, addresses, phone numbers, or payment details).

We use your data solely to provide, maintain, and improve Our Service for you, including to: (a) generate analytics, dashboards, and reports; (b) calculate sales, inventory, and related performance metrics; and (c) provide account support and administer your account. Your data is logically separated from that of other customers; we do not aggregate, combine, or commingle data across customers, and you may access only your own data. We do not sell your personal or business data, use it for advertising purposes, or use it to derive insights about any platform or third party's business.

We implement administrative, technical, and organizational safeguards designed to protect data, including encryption in transit and at rest, access controls, and monitoring. We maintain vulnerability management and incident response procedures and will notify affected parties of security incidents as required by applicable law and platform policies. However, while we strive to protect your data using commercially reasonable safeguards, no method of transmission or storage is completely secure, and we cannot guarantee its absolute security.

We do not sell your data or disclose it to third parties except as described in this policy. We may share data with third-party service providers that host or support our infrastructure and perform services on our behalf, subject to contractual obligations requiring them to protect your data consistent with this policy. We may also disclose data where required by law or valid legal process, or to protect our rights, users, or the public. We will not otherwise disclose your data without your consent.

Data is retained only as long as necessary to provide Our Service and no longer than permitted by applicable platform policies. Upon account termination, verified deletion request, or platform disconnection, associated data is deleted within a reasonable timeframe, except where retention is required to comply with legal obligations, resolve disputes, or enforce our agreements. Where required by applicable platform policies or law, deletion requests are fulfilled within thirty (30) days.

We may update this policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will revise the effective date above and, where appropriate, provide additional notice. We encourage you to review this policy periodically to stay informed about how we protect your data.

Questions, concerns, or data requests: hello@onshelf-ai.com

This policy is provided by OnShelf AI LLC.